Terms & Conditions

By accessing or using any service, product, or communication provided by EaseZen Solutions (“we”, “our”, “the Company”), you agree to these Terms & Conditions.

If you do not accept these Terms, you must not use our services.

EaseZen Solutions offers software development, web development, mobile apps, UI/UX design, consulting, and related digital services.

We reserve the right to modify, update, limit, or discontinue any service at any time.

• Project begins only when: Clear written requirements, an approved proposal or contract, and initial payment/deposit are received.
• No verbal approvals: We do not start work based on verbal confirmation, WhatsApp messages, or assumptions.
• Delays: Missing information or delayed responses from your side may delay the project and the Company is not responsible for such delays.

4.1 Payment Terms

• Upfront Payment: 50% required to start the project.
• Delivery Payment: 50% due upon delivery or milestone completion.
• Deployment Condition: All invoices must be cleared before deployment or handing over source code.

4.2 Refund Policy

• No Refunds for: Change of mind, incorrect details provided by you, completed work, delays caused by you/third parties, or features not included in the signed scope.
• Partial Refund: If we fail to deliver according to the written scope, a partial refund may be issued based strictly on unfinished work.

Everything depends on the written scope. If it’s not written, it’s not included.

• Revisions: Revisions improve existing work, not add new features.
• New Features: Any new feature requires a separate invoice and updated timeline.

We deliver according to the agreed timeline IF you provide required information on time.

• Not Responsible For: Delays caused by third-party APIs, hosting providers, app store approvals, your delayed responses, or mid-project scope changes.

7.1 Ownership (After Full Payment)

• Client Ownership: After full payment, you own the final code, designs, and assets created for you.
• Portfolio Rights: We may keep non-sensitive parts for portfolio use unless requested otherwise in writing.

7.2 Before Full Payment

• Company Ownership: We retain 100% ownership until full payment is received.
• Usage Restriction: You may not use, deploy, copy, or modify any work before full payment.

Both parties agree not to disclose confidential information, project details, or sensitive data to third parties.

• Not Liable For: Data leaks caused by your hosting provider, your team, third-party software, or external security breaches.

• Provide Accurate Details: All project information must be complete and correct.
• Timely Responses: Delayed communication causes delayed delivery.
• Credentials: Provide all required access for deployment or development.
• Content: Provide text, images, videos, and other assets needed.
• Project Pauses: If you remain inactive for 14+ days, the project is paused and reactivation requires an additional fee.

We may use third-party services like hosting, Firebase, Stripe, plugins, APIs, or external libraries.

• No Liability: We are not responsible for downtime, bugs, pricing changes, policy changes, or failures of third-party services.
• Third-Party Compliance: You agree to follow the policies of all third-party services used in your project.

We do not guarantee:

• Bug-Free Software
• 100% Uptime
• Instant Support
• Performance Beyond Platform Limits
• Revenue, Sales, or Business Outcomes

Your use of our services is entirely at your own risk.

You agree to protect EaseZen Solutions from claims, losses, or damages arising from:

• Software Misuse
• Illegal Activities
• Third-Party Policy Violations
• Incorrect Content Provided by You
• Unauthorized Code Modifications

We may suspend or terminate services if:

• Non-Payment
• Violation of These Terms
• System Misuse
• Abusive Behavior Toward Our Team

You remain responsible for payment of work completed before termination.

Unless you request otherwise in writing, we may use:

• Project Screenshots
• Non-sensitive Code Examples
• Case Studies
• Your Brand or Project Name

We do not disclose confidential or sensitive information.

These Terms are governed by the laws of Pakistan and applicable international business laws for cross-border clients.

Disputes will be resolved through binding arbitration unless otherwise required by local law.

Email:support@easezen.com